Terms & Conditions

Non – attendance or cancellation policy

We ask that if you cannot make your scheduled appointment you contact us as early as possible. This will ensure other people do not miss out on available appointments. The failure to give us 24 hours’ notice prior to the appointment time the full charge for the appointment will be levied unless exceptional circumstances apply.

Non or late payment policy

In situation that there is outstanding balance after due date the company reserves the right to start applying late payment fees of 5% outstanding balance per month or £50 late payment fee whatever is higher.

payment options

The charges for the treatment could be paid by cash, cheque, BACS or card payment (please note that only VISA and Maestro are accepted).

Complaint procedures

If you have any complaints please contact:
Mrs. Kubalica by phone 07927 922304
or via email contact@neurophysiodirect.uk or akubalica82@gmail.com.
or by using our contact form.

Discharge report

As a good practice your physiotherapist may issue a discharge report addressed to your general practitioner or consultant. If you do not wish that happens please inform your physiotherapist about it.

Privacy and Patient Information

To provide a high standard of medical care our practice undertakes research, professional development, and quality assurance/improvement activities. Any person accessing personal health information for this purpose has signed a written confidentiality agreement.

For more details, please see out privacy policy.